The course presents the concepts and practices used by Insurance Professionals in areas such as sales, service, marketing, claims, and underwriting. Questions and study checklists are included at the end of each chapter, with four section reviews and ten quizzes interspersed throughout the lessons to reinforce the concepts covered and to help students measure their progress.

For Whom: Those interested in being employed in the insurance industry or insurance departments of corporate organizations, government agencies, educational and research institutions, and nongovernmental organizations and those preparing for the professional examinations of the Chartered Insurance Institute (CII).