Description

This customer service course for hospitals, medical centres, clinics, maternity homes and health maintenance organizations (HMOs) focuses on the “people skills” people working in healthcare must master in order to earn top patient satisfaction scores. The program addresses service challenges specific to healthcare environments. It is taught in a highly interactive format and is designed to keep those who rarely sit behind a desk engaged throughout the workshop. For All levels of staff of hospitals, medical centres, clinics, maternity homes and HMOs including Doctors, Nurses, Midwives, Pharmacists, Lab Scientists and Technicians, Receptionists etc.