The course demonstrates how a professional is characterized not only by his or her technical skills but also by the way in which he or she interacts with people. For organizations and employees alike, recognizing the critical link between business protocol and profit is key to success. The training will align participants’ understanding of professionalism with the desired expectations of your company. Your staff will learn to conduct themselves more professionally, communicate more effectively and acquire the tools to create that all-important first impression. They will also understand the concepts of business etiquette and learn how to apply etiquette rules in a wide variety of typical business situations. For ALL levels of staff who need to conduct themselves more professionally, communicate more effectively, acquire the tools to create that all important first impression for your organization.